We have tied up with TVS Automobile Solutions Limited to ensure that you get immediate and hassle free service in the event of any car breakdown. Our network for road-side assistance is spread across the length and breadth of the country and covers cities, highways and hilly terrains across India.
In the event of any mechanical or electrical breakdown and or traffic accident of a vehicle, all you have to do is call our helpline number 1800 209 7979.
We will track down your location and ensure that the nearest Authorized Service Provider (ASP) reaches the spot immediately and rectifies the problem or tows it to the nearest Tata Authorized workshop in case the vehicle is not repairable on site. The indicative response time of the ASP is given below.
Indicative Response Time :
|Within City Limit||60 Minutes|
|Ghat roads and other places||120 Minutes|
(The response time will depend on the location, terrain, traffic density and the time of the day.)
The 24 X 7 On Road Assistance Program Details :
- Within Warranty Period
The service is available to all newly purchased vehicles as a complimentary offer till the time it is in warranty.
- Post-Warranty Period
On expiry of the warranty, you can buy the 24 X 7 policy from any of the Tata Authorised dealer workshop or Tata Authorised service centre. We have two options for this policy – Basic and Premium Policy.
|No. of Allowed Instances||6||6|
|No. of Free Towing**||-||2|
|Towing Charge***||Chargeable from 1st Km||Free upto nearest TML Dealer/ TASC/ TASP from breakdown spot|
|Membership Period||1 Year||1 Year|
* Inclusive of Service Tax
*Terms and Conditions apply