24 X 7 ON ROAD ASSISTANCE

We have tied up with TVS Automobile Solutions Limited to ensure that you get immediate and hassle free service in the event of any car breakdown. Our network for road-side assistance is spread across the length and breadth of the country and covers cities, highways and hilly terrains across India.

In the event of any mechanical or electrical breakdown and or traffic accident of a vehicle, all you have to do is call our helpline number 1800 209 7979.

We will track down your location and ensure that the nearest Authorized Service Provider (ASP) reaches the spot immediately and rectifies the problem or tows it to the nearest Tata Authorized workshop in case the vehicle is not repairable on site. The indicative response time of the ASP is given below.

Indicative Response Time :

Within City Limit60 Minutes
Ghat roads and other places120 Minutes
Note: Please scroll/swipe to view entire table.

(The response time will depend on the location, terrain, traffic density and the time of the day.)

The 24 X 7 On Road Assistance Program Details :

  1. Within Warranty Period

    The service is available to all newly purchased vehicles as a complimentary offer till the time it is in warranty. 

  2. Post-Warranty Period

    On expiry of the warranty, you can buy the 24 X 7 policy from any of the Tata Authorised dealer workshop or Tata Authorised service centre. We have two options for this policy – Basic and Premium Policy.

  Basic  Premium 
 No. of Allowed Instances  6  6
 No. of Free Towing** - 2 
 Towing Charge***  Chargeable from 1st Km  Free upto nearest TML Dealer/ TASC/ TASP from breakdown spot
 Membership Period 1 Year 1 Year 
 Price* 770  1220 
Note: Please scroll/swipe to view entire table.

* Inclusive of Service Tax

*Terms and Conditions apply 

  • Coverage under the 24 X 7 On Road Assistance Program

    The 24x7 On road assistance service covers the following services on your vehicle :

    • Wheel change through spare wheel
    • Arrangement of fuel ( Fuel cost will be chargeable at actual cost)
    • Re-opening the vehicle in cases of Key lock out
    • Rectification of electrical problems related to battery, fuses etc.
    • On spot repairs for complaints repairable at site
    • Within Warranty Customers: Free car to car towing or winching & towing, if required (for non-accident cases) to the nearest Tata Authorized Dealer Workshop
    • Premium Plan for Post-Warranty Customers: Free One Instance of car to car towing or winching & towing, if required (for non-accident cases) to the nearest Tata Authorized Dealer Workshop
  • Exclusions

    24x7 on road assistance program does not apply to :

    • Cost of parts, consumables & labour for such repairs not covered under warranty. The charges are to be settled with the ASP in cash
    • Toll or ferry charges paid by ASP in reaching the breakdown site to be settled with ASP in cash
    • Breakdowns/defects caused by misuse, abuse, negligence, alterations or modifications made to the vehicle
    • Customers are advised to take an acknowledgement from the ASP of list the of accessories/extra fittings and other belongings in the vehicle, as well as the current condition related to dents/scratches breakages of parts/fitments of the vehicle at the time of ASP taking possession of the vehicle & to verify these items when delivery is taken
    • Vehicles will be handled, repaired & towed as per the customer’s risk & Tata Motors shall not be liable for any damages /claims as a result of the same
    • On site repairs may be temporary in nature. The completion of repair does not certify the roadworthiness of the vehicle. The customer is advised to ensure temporary repairs carried out onsite are followed by permanent repairs at Tata Motors Authorized workshop at the earliest

    For detailed list of exclusions, refer to your owner’s manual.

  • DISCLAIMER

    • The service is not available in the states of Arunachal Pradesh, Assam (Except Guwahati city), Meghalaya, Manipur, Mizoram, Nagaland, Sikkim, Tripura, J&K, & in the union territories of Andaman & Nicobar Islands and Lakshadweep
    • The reach time is indicative & the actual reach time will be conveyed by the call center at the time of breakdown call
    • The reach time can vary depending on the traffic density & time of the day
    • On spot repair at breakdown site shall depend on nature of complaints & will be as per the discretion of the ASP
    • All charges wherever applicable need to be settled directly with the ASP

    Terms and conditions, service coverage, exclusions etc. are subject to change without notice.

    For further assistance, please contact our Workshop Service Marketing Executives.

    Tata Motors strongly recommends use of Anti Rust Treatments, which shall not only provide protection to your vehicle against corrosion during your ownership period, but also shall help increase life of the body shell of your car.