On behalf of the entire Tata Motor’s Field Service Team in Passenger Vehicle Business Unit, I would like to extend a warm welcome to you. We are on a constant endeavor to become a more customer centric organization and our emphasis has always been to deliver Consistent & Quality Service and ensure enriched Service Experience for our customers. This mission drives us to provide the best of services and products and improve on the same at our workshops.
Our belief in this approach has become stronger as in the J.D. Power 2017 India Customer Service Index (CSI) study, TATA Motors has been Ranked 2nd with a score of 893 ( one of the most improved brands & stays above industry average of 877). CSI examines satisfaction among vehicle owners who visit an authorized Dealership / Service Centre for maintenance or repair work between the first 12-24 months of vehicle ownership.
We would strive and continue to be the fastest improving company in the industry through our commitment to Customers, our three core Service Promises – Responsive, Reliable, and Best Value.
We continue to upgrade our workshops with comfortable lounges and state of the art Customer centric technology where customers can track their cars’ status live on a television screen in the Workshop. We urge you to visit the TATA Motors Workshops & Authorized Service Centers to feel the difference and experience peace of mind.
Our Skilled and Certified technicians will ensure that your vehicle stays in best of condition by using Comprehensive Vehicle Health Check Program. We also offer pickup & drop facility for a comfortable and convenient Service Experience. We also have started the water less washing, Foam Wash, of Cars even at Customer door steps.
I would also like to highlight our leveraging of digital mediums for speedy support to Customers. The on line platform, Tata Motors Service Web site can be visited for booking an appointment for Car Service & repairs and fetching information regarding vehicle servicing, Authorized Dealers / Service Center locations, additional & new Products and Services offered like Extended Warranty, Annual Maintenance Contracts (Value Care), 24x7 Road Side Assistance support etc.
We have also added new Customer demanded features in our after Sales Service App, TATA Motors Service Connect App, like Service Booking, Dealer Locator, Cost Estimate Calculator for Scheduled and Standard Repairs, Service History etc. This App is rated the best in its class by customers on Google play store.
We have been conducting Nation-wide Mega Free Check-up Camps at regular intervals through which apart from free health check-up of vehicles, special privileges in the form of discounts on Services and Products are offered.
We would like to thank you for extending continuous support and providing an opportunity serve you.
With Warm Regards
Mr. Subhajit Roy
General Manager & Head Field Service
Tata Motors Limited, PVBU