Head Customer Care

Subhajit Roy
Head Customer Care (Service & Spare Parts)
Domestic & International Business- PVBU

Dear Customers,

On behalf of the entire Tata Motors Customer Care Team - Passenger Vehicle Business Unit, I would like to extend a warm welcome to you.

In J.D. Power 2018 India Customer Service Index (CSI) study, TATA Motors has secured clear 2nd Rank with a score of 874 (way above industry average of 838). We whole heartedly thank all our customers for patronizing our vehicles & services.

We are on a constant endeavour to become a more customer centric organization and our emphasis has always been to deliver Consistent & Quality Service and ensure enriched Service Experience for our customers. This mission drives us to provide the best of services and products and improve on the same at our workshops.

We would strive and continue to be the fastest improving company in the industry through our commitment to Customers, our three core Service Promises – Responsive, Reliable, and Best Value. We continue to upgrade our workshops with comfortable lounges and state of the art Customer centric technology. We urge you to visit the TML authorized Workshops & Authorized Service Centers to feel the difference and experience peace of mind.

Our Skilled and Certified technicians will ensure that your vehicle stays in best of condition by using Comprehensive Vehicle Health Check Program. We also offer pickup & drop facility for a comfortable and convenient Service Experience. We also have started the water less washing, Foam Wash at customer door step and Auto car wash at around 150 workshops across India.

I would also like to highlight our leveraging of digital mediums for speedy support to Customers. The online platform, Tata Motors Service Website can be visited for booking an appointment for Car Service & repairs and fetching information regarding vehicle servicing, Authorized Dealers / Service Center locations, additional & new Products and Services offered like Extended Warranty, Annual Maintenance Contracts (Value Care), 24x7 Road Side Assistance support etc.

We have also added new Customer demanded features in TATA Motors Service Connect App, like Service Booking, Dealer Locator, Cost Estimate Calculator for Scheduled and Standard Repairs, Service History etc. This App is rated the best in its class by customers on Google play store.

We sincerely thank you for extending continuous support and providing an opportunity to serve you.

With Warm Regards

Subhajit Roy